Delete your RutaSegura account
Last updated: October 11, 2026. The Spanish version of this page prevails in case of discrepancy.
RutaSegura is the school transportation app of GR Multiservicios PTY, S.A. This page explains how to delete your account and what happens to your data. You do not need the app installed to request it.
Option 1 · From the app or the web (immediate)
For families (parents, guardians and invited relatives), bus monitors and drivers:
- Open RutaSegura on your phone or at app.rutaseguraapp.com and sign in.
- On the main screen, tap the Settings button (the gear).
- At the bottom of the "WhatsApp notices" card, tap Delete my account.
- Confirm with Delete. You are signed out and the account is deleted right away. This cannot be undone.
Option 2 · By email
If you cannot sign in, or if your account belongs to a school or to the coordination team, write to soporte@rutaseguraapp.com from the email address you use to sign in to RutaSegura, with the subject "Delete my RutaSegura account". To protect your account, we may ask you to confirm your identity. We will email you once it has been deleted.
What is deleted
When you delete your account, the following is removed immediately:
- Your sign-in (email and password) and your profile: name, phone, WhatsApp number, language and preferences.
- Your link to your children or to the students you could see.
- Your notices and notifications, your alert zones and the identifiers used to send you notifications.
- The change requests you sent and the invitations to relatives you made.
- For bus monitors and drivers: your shared location and your sessions on the service phones. You are no longer assigned to your bus.
What is kept
- Service records, without your name. What was recorded during trips (for example, attendance marked by a bus monitor, an absence you reported, a route report or a bus inspection) is kept for student safety and service operations, but it is no longer linked to your name.
- Student data. Your children's data (name, school, route, stop, attendance) and the people authorized to pick them up are managed by the school or the transportation company. Deleting your account does not delete them, because other guardians or the coordination team may still need them. To request their deletion, write to soporte@rutaseguraapp.com.
- A minimal deletion record: an internal account number, the user type and the date, as proof that the account was deleted. It does not include your name, email or phone.
- Time-limited records: if you received WhatsApp notices, the log of those messages (including the number) is deleted automatically when its retention period ends. The same applies to our providers' backups. Retention periods are listed in the privacy policy.
More information
Read the privacy policy to learn about your other rights (access, rectification, cancellation, objection and portability).